Refund Policy
We have a 14-day return policy for our non-commercial customers, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, log into your account and go to your order history, or contact us at hi@sharpsticker.store. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: return shipping costs are the customer's responsibility, and a 10% restocking fee applies to accepted returns.
You can always contact us for any return question at hi@sharpsticker.store.
Order Cancellations
If you need to cancel an order, you have 1 hour from the time of purchase to do so — after that, the order enters processing and can no longer be canceled.
To cancel within this window, log into your account and cancel the order directly, or contact us immediately at hi@sharpsticker.store.
Stickers & Prints
Stickers and prints must remain in their original packaging and/or backing, with nothing removed, to be eligible for any return.
Because of the nature of these products, stickers and prints are only returnable if:
- The item was damaged in shipping or packaging, or
- There was a production error (for example, a printing defect or incorrect item)
Stickers and prints that have been removed from their backing or original packaging, or that show signs of use, cannot be returned or refunded.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Photo proof is required for all damage, defect, or production error claims. Please email clear photos of the item, the packaging, and any visible damage to hi@sharpsticker.store along with your order number. Claims submitted without photos cannot be processed.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Wallpapers are final sale and cannot be returned.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hi@sharpsticker.store.